Privacy policy.
Onyx Realty Support (referred to as "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information when you interact with our services or visit our website. This may include, but is not limited to:
Personal Identification Information: Name, email address, phone number, and business details.
Business Information: Company name, address, industry, and other information related to your real estate business.
Usage Information: Information about how you access and use our website, including IP addresses, browser types, and device information.
Communication Information: Records of interactions such as emails, phone calls, or messages related to consultations and support.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide the services you request, including consultations, administrative support, and other related services.
To communicate with you about your account, services, and relevant updates.
To improve the functionality and performance of our website and services.
To process payments and manage our business relationship.
To comply with legal obligations and enforce our terms and conditions.
3. How We Protect Your Information
We are committed to ensuring that your personal information is protected from misuse, interference, loss, and unauthorised access. We take reasonable steps to safeguard your personal information using security measures such as encryption, secure servers, and access controls.
However, please note that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Disclosure of Your Information
We do not sell or rent your personal information. However, we may disclose your personal information in the following circumstances:
Service Providers: We may share your personal information with third-party service providers who assist in the delivery of our services (e.g., payment processors, website hosting services). These providers are required to handle your information in compliance with applicable privacy laws.
Legal Compliance: We may disclose your information where required or authorised by law, such as in response to a subpoena or government request, or to protect our rights or the safety of others.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your user experience, analyse website traffic, and personalise content. You can choose to disable cookies through your browser settings, although this may affect your experience on our website.
6. Your Rights and Choices
As an individual in Australia, you have certain rights under the Privacy Act 1988 (Cth). These rights include:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or outdated personal information.
Deletion: You can request the deletion of your personal information, subject to legal requirements.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in emails or by contacting us directly.
To exercise these rights, please contact us using the details below.
7. Overseas Transfers
We do not typically transfer personal information to overseas recipients. If this changes in the future, we will take reasonable steps to ensure that your information is handled in accordance with the Australian Privacy Principles.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make updates, we will post the revised policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:
Onyx Realty Support
